Top Cut Foods slash their helpdesk tickets down to two per day
Top Cut Foods is a specialist Australian butcher, employing 140 staff across four time zones and eight sites. Operating 20 hours a day with 48 servers, they require sophisticated technology and high-level security to successfully run their business.
In 2019, NetEffects was engaged to take over the management of Top Cut Foods’ IT systems. Supporting one IT employee, NetEffects were soon flooded with service calls, which necessitated additional helpdesk staff.
Tracing the astronomically high number of helpdesk calls back to poor design and inadequate infrastructure, NetEffects consolidated the aged distributed data system into a central data centre.
Focused on fixing the root cause of each IT issue, within six months daily helpdesk tickets were significantly reduced. And today? NetEffects average only two helpdesk tickets a day.
February 3, 2022