When our client has an issue that needs to be investigatated, no matter how mission critical, they have a simply process of logging a ticket with our helpdesk website.

An NetEffects engineer has been specifically trained in this software, and has the task of monitoring his tickets 24hrs a day.

If the particular incident requires an engineer on site, helpdesk notifies them of the issue at hand, its priority, and all relevant information, past and present that may have an influence on fixing the particular issue.

This history is documented and accessible by all engineers for future reference...

With the use of TimeSite Login via the internet, end users can log on to this site and document their issues, or make a request.

Clients can do this from any location where they have access to an internet connection.

Our help desk process is highly automated and will provide faster and more accurate support to you, our customer.

PLEASE CLICK HERE TO LOGIN TO TIMESITE HELPDESK

PLEASE CLICK HERE TO DOWNLOAD NETEFFECTS REMOTE SUPPORT